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Do you have periodic one-on-one meetings with each of your employees?
I would imagine we all INTEND to do that, but … things get busy. It’s not critical. So these powerful conversations get delayed.
I’d say you don’t realize just how amazing these kinds of meetings can be. What’s the point?
Well, primarily you’re:
Read the rest of this entry »Everybody wants to be loved, to be recognized, to be appreciated. We don’t often use the word “love” in business, but it’s still in our nature.
It’s especially crucial for a place where you spend about a quarter of every week.
If you’re an effective leader, you know this. But it’s difficult to figure out what your team needs, both as a group and individually.
Read the rest of this entry »Along with exercise and sensible eating, you know that the advice to keep healthy includes staying hydrated.
The idea is that your body performs better when it’s not worrying about running dry. Sensible enough.
But this concept applies to your team as well! How so?
Read the rest of this entry »Last week I talked about giving your folks a great start in your organization. So what about the other side – when people leave? I know, I know … sometimes you just want to part ways and minimize the pain.
But the truth is that there are still implications even after they’re gone. Perhaps they’ll refer your next great customer or employee. They’ll probably be talking about their experience to friends and associates.
So it’s in your best interest to have a good breakup. People do move on, after all, and it doesn’t always mean you’re a bad person.
Read the rest of this entry »How much do you actually design the experience for the new person on your team? I ask, because so much of that person’s attitude is going to be formed by what happens on that first day.
Imagine that you’re going into a store that you’ve never seen before. You heard some positive things, so decided to check it out on a whim.
You’ll know within the first two minutes whether this is going to be a place you’d like to come back to. The layout. How attractive the products are. Whether someone welcomes you. Even the smells and sounds.
Read the rest of this entry »I was talking with someone today who doesn’t have more money they can give employees – they’re stretched financially. So the question becomes: How can we motivate our employees?
This is a very common trap that people fall into. But if you think about it, you know that money isn’t everything. It’s part of a complex mix of factors which can be different for each individual.
But before we get to that, it’s critical to first answer: Does each employee feel that they’re being paid a fair living wage? For many (most?) hourly workers, the answer can be no. In which case, getting to fair compensation must be your first priority. Without that, you’ll be battling employee turnover until your business ultimately fails.
So now let’s get to those who ARE being paid decently. What motivates them?
Read the rest of this entry »True leaders understand that their role is to serve others.
That sounds like a contradiction, right? When we think of the typical boss/employee model, it’s very clear which direction serving should go.
You’re the boss, and others aren’t. So they should serve you.
The reality is that this isn’t sustainable.
Read the rest of this entry »Many businesses are struggling to build their teams right now. This is a recurring topic, of course, but magnified by the pandemic and recent social unrest.
The media and politicians like to focus on minimum wage, which is often a source of unfairness and discrimination. But that’s nowhere near the whole story.
Minimum wage attempts to provide a baseline. But it doesn’t apply to many situations, and certainly doesn’t provide a living wage in Northern Colorado.
Read the rest of this entry »You see the signs over town of companies desperate for new employees. But this isn’t because there are no good workers.
But you might want to notice which businesses are doing just fine with their workforces. They’re retaining great people and attracting new ones at a comfortable rate. You just don’t hear about them because they’re getting back to delivering great value for customers.
What’s the difference?
The answer comes through thinking about employees like you think about individual customers. You often ask questions like:
Read the rest of this entry »As you call people back to the office, you may have a hard time figuring out how strongly to demand that everyone follows the same rules.
There are so many variables! Nature of job tasks, desire for people to connect face-to-face, costs, sanitizing requirements, and so on.
What it comes down to is this: You want to have enough flexibility so that everyone feels reasonably productive, comfortable and supported.
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The Values-Based Business 