How much do you actually design the experience for the new person on your team? I ask, because so much of that person’s attitude is going to be formed by what happens on that first day.

Imagine that you’re going into a store that you’ve never seen before. You heard some positive things, so decided to check it out on a whim.

You’ll know within the first two minutes whether this is going to be a place you’d like to come back to. The layout. How attractive the products are. Whether someone welcomes you. Even the smells and sounds.

Well, it’s the same when you first experience a new organization – as an employee, as a group participant, as a volunteer. It doesn’t matter.

Are others welcoming? Are they supportive? Do they seem to care about you as a person?

It’s true that mistakes made on the first day can perhaps be corrected. Eventually, and with great effort. But relationships start to form, for better or worse.

As the leader, you get to define this for your team. Make sure it’s the best you can do.

Or some great people may just turn around and walk away. After all you did to try to get them there.