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IWAS READING a powerful article recently about building a conscious company from a systems perspective. It got me thinking about the idea of how we tend to create success measures.

It matters because those measures drive all behavior in your company.

The question is: What if we would adopt our customers’ measures of success as our own? What would happen?

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OLD TOWN MEDIA has developed an amazing reputation in northern Colorado. They’re a creative and thorough marketing agency based in Fort Collins. With a love for office dogs!

Every time I hear someone mention this business, the same words keep popping up:

  • Small and personal
  • Amazing expertise

When I had the chance to chat with CEO and Founder Miles Kailburn recently. We talked about the phases they’ve gone through since starting the company in 2007.

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DISAGREEMENT IS NATURAL, because we’re human.

I’ve recently had to work on this, both for myself and for clients, and have some thoughts about building a graceful reconciliation.

It’s important to realize that you’ve entered a zone fraught with emotion, so treating this with logical arguments isn’t likely to end up with a great result.

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BUSINESS IS ABOUT MAKING STUFF. Delivering to customers. Getting a return on your investment.

So it may seem weird that I use a fluffy word like “soul” to talk about a company.

But it’s a very real question, vitally important.

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TRUE CONFESSION: I never get significant results by myself.  Even as a one-person business, I rely on a great number of others to support me and magnify my impact.

I suspect you have the same kind of reliance on others.

The first category is those people who help me produce what I do.  That includes development and delivery of my services.  If I were producing a physical product, I’d need design, production and inventory.  Those might be done inside the business, but a lot of it depends on suppliers, consultants, partners, and so on.

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TO BE HONEST, I’m not a huge fan of industry conferences.  I’ve done a lot of them over the years, and often they give me negligible value.

There’s some that are different.

For instance, last year I went to the Small Giants Summit in Denver, and it was inspiring and intensely valuable.

What was different?

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THIS WEEK INCLUDED THE SUDDEN DEATH of two people in my circle of family and friends.

It gets you thinking. And praying.

This is when you realize that the world doesn’t begin and end with your business, your job, your activities.

It’s the kind of wakeup call that happens when you have a heart attack or big cancer scare.

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Kathy Ziola2016 WAS A BRUTAL YEAR for relationships in this country.  With so much focus on political divisiveness, we took many steps backward in civility.

It’s time to repair the damage.

That’s why I was so intrigued by a presentation I saw this week from Kathy Ziola at the ICF Colorado meeting.

Kathy has spent many years studying and teaching about Compassionate Conversations.  As the head of Communication Works in Denver, she is dedicated to non-violent communication.

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THIS IS AN AMAZING, wonderful day for Christians.  But if you don’t have a particularly Christian business, why is this important?

Because we’re real people.  And our employees.  And customers.

The human things matter.  It’s not like business is a machine we can set in the corner and ignore.

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TrustYOUR EXPERIENCE OF THE WORLD comes through many filters and lenses.

So I was inspired by a discussion with my friend Joanna last week, where she explained her belief that TRUST is one of the major factors by which you interpret circumstances.

There’s a lot of wisdom in this.

Imagine that your experience with government regulation hasn’t been all that positive, either personally or in your business. Read the rest of this entry »

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