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What you measure gets attention. What gets attention gets worked on. And what gets worked on is improved.

This is such a basic train of thought, yet how often do we actually lead this way?

Let’s say that the key to your particular business success is developing personal, nurturing relationships with your customers. Yet when you have meetings and talk about progress, you’re showing revenue, expenses, on-time delivery and defects. Where did customer relationships even get mentioned?

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Cleaning up after a meeting, I asked, “where’s your recycling?”

I wasn’t that surprised to find out they had no recycling bin in that office, so I simply took the can home with me. No big deal.

I wasn’t trying to be “that annoying guy with an agenda”, but trying to move the needle, even fractionally.

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The work is never done. Ever.

It’s a fact of our modern life, really. And I’m sure you feel this in your business; there’s an infinite supply of stuff to be done and things to worry about.

The question is, though: What really matters?

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WE SEEM TO HAVE a whole lot of things going on right now. Clients. Projects. Presentations. Prospects.

And, for whatever reason, I’m hearing similar things from a lot of other people as well.

This happens. But how do we keep from getting stressed out when things are super busy?

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