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Diversity is a wonderful thing. Truly, it makes life rich and interesting.
Yet, for whatever reason, humans are wired to prefer people who are similar to themselves. I find the juxtaposition of these two ideas to be fascinating … and deeply challenging.
It’s not healthy to have an organization or society where everybody thinks the same. We’ve seen examples where people become subservient to “groupthink” – yielding their individuality to what seems to be commonly accepted. That’s dangerous!
I had the opportunity recently to have a great conversation with Chris Ippolito on his podcast. Chris is interviewing a wide variety of coaches, spreading the word about the amazing positive impact that this profession is having in the world!
This should be an easy question to answer, right? You’re the boss, so you’re steering the ship!
But there’s a good chance that when I listen to you, I’m hearing you mention a lot of other people. The employee who called in sick. Those customers who just keep demanding. The weather. The government.
I get it, I really do. It feels like I’m just a tiny boat on the water, at the mercy of anything and everything.
Read the rest of this entry »I was recently asked about what to do when it feels like you need to change the core purpose of your business. Another person answered that “your core purpose is always to return money to your shareholders, that never changes.”
I believe that attitude is fifty years out of date.
Sure, if you choose to create a company which is merely about extracting money from your customers and giving it to your investors, fine. But that’s not the people I’m working with.
Read the rest of this entry »You may not notice, but everything you do as a leader is affecting your people. If you’re having a lousy day, your folks pick that up and will reflect it by being brittle and tense.
Which then affects customers and everybody else.
But you also don’t want to live life behind a mask, right? Just put on the “inspiring, confident leader” face 24/7?
Read the rest of this entry »Leadership is weird.
We’re stuck in this space of always striving, always reaching. Never satisfied with the status quo.
But that wears people out – physically, emotionally, intellectually. So what’s the difference between a leader who uses this effectively, versus just burning people out?
Read the rest of this entry »I was listening to a great conversation with Ed and Peter Schein recently. They threw out a powerful concept:
“Accountability and transparency are needed when you don’t have trust and openness.”
Since I’m a fan of both trust and transparency, this challenged my thinking. But I think they have a great point which is worth exploring.
Read the rest of this entry »They’re that wonderful customer. You’ve worked with them for years, but now they’re gone.
This has happened to my clients on occasion, and it really hurts. It can shake them to their foundation if they let it.
Here’s how I’ve helped pull them back from the ledge.
Read the rest of this entry »You’ve probably heard the stories by now. An employee just chooses to disappear one day without a trace. No contact at all.
It doesn’t really matter where this phenomenon came from. What matters is what it tells you about your organization. And yes, it really hurts.
There are a few reasons why someone would do this to you:
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Do you have the whole world figured out? I sure don’t.
There are days when I’m not sure I understand anything.
That’s where it pays to be curious. Like a child.
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The Values-Based Business 