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You may not notice, but everything you do as a leader is affecting your people. If you’re having a lousy day, your folks pick that up and will reflect it by being brittle and tense.

Which then affects customers and everybody else.
But you also don’t want to live life behind a mask, right? Just put on the “inspiring, confident leader” face 24/7?
Read the rest of this entry »Business can be so stressful and serious. Deadlines. Money. Missed commitments. Disagreements.
So here’s the question: Do you permit yourself to have any fun in the business? I sure hope you have enjoyment in your personal activities and hobbies, but what about when you’re working?

Even if you’re not the boss, you can still do that, you know. But when you ARE the boss, it’s actually part of your job as a leader.
Read the rest of this entry »They’re that wonderful customer. You’ve worked with them for years, but now they’re gone.

This has happened to my clients on occasion, and it really hurts. It can shake them to their foundation if they let it.
Here’s how I’ve helped pull them back from the ledge.
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