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I saw reports today that three national retail chains are shutting down or severely cutting back.

That puts me into a more reflective mood. I realize that there are indeed times where it’s appropriate to given in to the painful reality.

This has happened especially in the context of volunteer organizations. Sometimes there just isn’t enough heart and momentum to continue – like we saw many times during the pandemic.

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Hire them for their attitude, then train them for their skills.

This is a truism that I find very powerful, and explains many of the employees who worked out well or … didn’t so much. The fact is that we’re acquiring new skills all the time, and the need for certain job skills is constantly changing.

In the end peoples’ attitude is what means they’ll thrive in your organization or not. But there’s more subtlety to this than I first expected.

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As the leader, your job is to push the goals forward, whether you created them or they came from higher up in the organization.

The challenge comes from what your team needs and expects.

It would be typical that your needs for revenue and customer growth would end up working your people harder than they can accept. There’s a gap. So what do you do?

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OK, THAT was a mistake. We don’t want to have THAT happen again.

As the leader, what’s your role in addressing this? Well, the top priority is to fix it as best we can, whether that means with customers, regulators, partners, employees, or whatever. But fixing it for THIS time is much different than getting to the root of the problem so we can ensure it doesn’t happen again. Or at least that recovery is a lot less painful.

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Humans don’t live in the present very well. We’re always looking forward, anticipating.

It’s usually a good thing, but there’s times we can get into trouble.

As a leader, part of your job is to make some tough decisions. Things which will sting for you and those around you.

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It can be tough to undergo a change of leadership. Especially if you’re the outgoing leader.

Sure, there are potentially many effects on people in the organization, but that’s not what I’m focused on today. I’d like to talk about YOUR experience.

The best case is that the change is known in advance, even if not all the details are clear. Soon there will be a specific date, perhaps a certain event at which the announcement will be made. Ideally you see this as a positive thing, the passing of leadership duties from one person to the next.

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I’ve been doing a lot of planning recently – weeks, months, years – and I’ve noticed something curious.

Here’s the way I describe it: I’ve created a plan for this thing happening next month, and have done my best to think through all the ins and outs. It’s become so real in my mind that I’m imagining it actually happening.

The problem, of course, is that it hasn’t actually happened yet.

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Leadership can certainly feel lonely at times.

A lot of that feeling comes from a belief that you’re not supposed to show weakness, doubt, or failure. You’re the strongest person in the entire organization, right?

But this leads to isolation.

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There are some amazing leaders out there who we admire and even envy.

Here’s the problem: they’re not you. And if you tried to be them, you might totally fail. Or even hate yourself for trying.

How do we deal with this apparent contradiction?

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We’ve all been there, the greatest embarrassments of our careers.

The hard part is being really honest with yourself, as you probably saw the failure coming and just hoped that you’d be able to find your away around it.

Jim Collins articulated this idea well in Good to Great:

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