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What you measure gets attention. What gets attention gets worked on. And what gets worked on is improved.

This is such a basic train of thought, yet how often do we actually lead this way?

Let’s say that the key to your particular business success is developing personal, nurturing relationships with your customers. Yet when you have meetings and talk about progress, you’re showing revenue, expenses, on-time delivery and defects. Where did customer relationships even get mentioned?

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WE FOCUS AN AWFUL LOT on product features. We’re faster, more powerful, more fully featured than the competition.

Honestly, a lot of customers are getting burned out on that.

They’re recognizing that “good enough” is plenty sufficient for most things in life. There are a few things that each person deeply cares about, but other things … it’s OK to not have the best.

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