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I’ve discovered that Joy and Hope are a key part of coaching. Indeed, of the human experience.
After all, why would you work with a coach if you can’t have hope for a better, more joy-filled future? Something you want to improve and change?
Clients usually come to me worrying about a problem. Something feels broken in their life, career, or business. Or they’re looking at an opportunity they’re worried about. So we’re starting at a point which certainly doesn’t feel joyful.
Read the rest of this entry »We all do dumb things and make mistakes.
But this isn’t about “following the rules” and “doing things right.” That’s an immature way of viewing things, which is fine when you’re eight years old.
Being beyond that, I recognize that I have done things to injure others’ feelings, damage relationships, and push people into cynicism and doubt.
Read the rest of this entry »I don’t know about you, but my business doesn’t seem to be nearly as organized as I’d like.
I have stuff coming at me from all directions all the time, and things that I have a plan for … change anyway.
It feels like I’m just making it up as I go along. And, in fact, that’s a lot of what’s happening.
Read the rest of this entry »You want to deliver a uniform experience for your customers. I understand.
The problem is that much of the experience can become devoid of the humanity. You squash out any individuality from the interactions.
I think about my favorite coffee shop. Yes, I’d like to know what I’m getting, so I want the same quality of my cappucino or mocha. But the rest of the experience is all about the barista who’s in front of me.
Read the rest of this entry »We all learn to hold back negative feelings, because it helps us to mature from childhood.
The negative side of this, though, is that those feelings (which can stem from misunderstandings, mistakes, and disagreements) can then grow until they emerge to cause real damage.
They can explode into arguments and destroy relationships. So how do we deal with this in the workplace?
Read the rest of this entry »Every human needs to be connected to other people.
Unfortunately, people are all flawed and make mistakes. Compounded with the messiness of communication, you end up with chaos. That’s what it means to be human.
But we know all that. What I’m focusing on today is that connecting with others is an act of becoming vulnerable. It’s risky.
Read the rest of this entry »I’ve found that one of the hardest skills today is just listening and being with someone. We’re constantly barraged with things demanding our attention.
The biggest attention-grabber is that device in our pocket. As if it’s ever actually in our pocket.
But as humans, we crave to have relationships with other people. To be understood and appreciated for who we are.
Read the rest of this entry »A lot of us want to improve the state of where we live. It’s a way to make life worth living, and attract great employees, customers, and partners. Which is all fantastic.
But community isn’t limited to your city or town.
I’ve learned that you can think of many kinds of groups as “community”, something worth nurturing and supporting. Some powerful examples:
Read the rest of this entry »Many businesses are struggling to build their teams right now. This is a recurring topic, of course, but magnified by the pandemic and recent social unrest.
The media and politicians like to focus on minimum wage, which is often a source of unfairness and discrimination. But that’s nowhere near the whole story.
Minimum wage attempts to provide a baseline. But it doesn’t apply to many situations, and certainly doesn’t provide a living wage in Northern Colorado.
Read the rest of this entry »How much do you trust those you do business with?
I’ve talked a lot about delivering to expectations, but this is something different. This is about trust and integrity.
The fact is that society only functions well when people are able to trust each other. Not only on a transactional level, but also at the personal relationship level. Let me give you an example.
The Values-Based Business 