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I see a lot of businesses struggling with their new model for people working in the office versus from home. This is a significant issue for those who worked so hard last year to suddenly create new approaches.

We’ve now discovered that “calling the troops back” isn’t nearly as simple as we expected.

Part of it is the still-evolving regulations, of course, but that’s minor compared to what workers need and expect from their employers. The difficult truth is that each person is making his or her own unique decision, based on complicated factors that they’ve never had to deal with before:

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Leadership is about telling people where to go and what to do. Right?

Well, no.

The truth is that, as Marshall Goldsmith proclaims, leadership is 80% listening. How do we resolve this disconnect?

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