You are currently browsing the tag archive for the ‘Trust’ tag.

employee vpLAST WEEK I talked about marketing to your customers, versus actually delivering what you promise.

It turns out that this is even more critical for your employee base.

If you screw up with a customer, you can convince yourself that there’s plenty more where they came from.

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GOD Music scoreIS THE COMPOSER of the universe.  Knowing the beginning, end, and everything in between, He has carefully constructed this beautiful place we pass through.

I’m the eight note down in measure 93, the low A flat.  I’m not particularly special, no more but no less important than anyone else in this entire symphony.  I marvel at the wonderful intricacy of it all.

Because I’m limited, I only see those around me and a few who have gone before.  Read the rest of this entry »

MY How to hear godSPIRITUAL LIFE can feel a bit dry at times.  I know this happens to most people, and it seems to be a part of the human experience that God needs us to learn from.

This time, I decided to try something new.  I’m reading a new book called How to Hear God by Lynne Lee.  It’s a challenge for me, so I’m taking it slowly, pondering and praying as I go along.

After reading the chapter on journaling, I decided to finally give it a try.  Read the rest of this entry »

WHEN A CHILD Handprintsneeds to go wash her hands, it’s best not to say, “don’t touch the walls!”  That’s the surest way to ensure that you’ll get handprints all over the place.

Instead, you give them the positive instruction, “keep your hands together until you get to the bathroom!”

The idea is that the word “not” tends to be filtered out, and you’re firmly planting the unconscious message, “touch the walls!”  This has been verified through experimentation, and I’ve seen it work in practice.

The same works for adults.

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MAYA (SYLVIA) DOLENA Sylvia Dolenais a colleague of mine from when we both worked for Hewlett-Packard. She led and provided consulting, coaching and training expertise for dozens of initiatives in employee engagement, technology implementation, and customer satisfaction.

Now, Sylvia is a Master Business Consultant and Executive Coach in Hawaii, and founder of Conscious Commerce Coalition and Winning Edge University. I was grateful to have a conversation with her recently about her experience working on building trust between people and companies.


Sylvia, you have some expertise on building companies which have Trust and Integrity. Could you help me understand how you’re using these concepts?

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