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As the leader, your job is to push the goals forward, whether you created them or they came from higher up in the organization.
The challenge comes from what your team needs and expects.
It would be typical that your needs for revenue and customer growth would end up working your people harder than they can accept. There’s a gap. So what do you do?
Read the rest of this entry »OK, THAT was a mistake. We don’t want to have THAT happen again.
As the leader, what’s your role in addressing this? Well, the top priority is to fix it as best we can, whether that means with customers, regulators, partners, employees, or whatever. But fixing it for THIS time is much different than getting to the root of the problem so we can ensure it doesn’t happen again. Or at least that recovery is a lot less painful.
Read the rest of this entry »I’m moving into a more relaxed time as the summer heats up and things slow down because it seems everybody’s on vacation.
Of course, the time of relaxation might be different for you. If you’re in an outdoor-related industry, perhaps things are getting super busy right now.
(It was very strange when we lived in the southern hemisphere, as the natural seasons were reversed. It was something else to experience Christmas in the middle of summer!)
Read the rest of this entry »Why do we have this very human need to honor those who have served before us?
Lest you think I’m just talking about our civic culture, I’m not. I see this need also in companies and other organizations.
It’s a need we shouldn’t ignore in our efforts to constantly be looking forward.
Read the rest of this entry »Humans don’t live in the present very well. We’re always looking forward, anticipating.
It’s usually a good thing, but there’s times we can get into trouble.
As a leader, part of your job is to make some tough decisions. Things which will sting for you and those around you.
Read the rest of this entry »Too busy for that right now, gotta run!
This seems to be our normal state of affairs, right? And if we’re not actually too busy, we just say we are to escape having a conversation.
Talking. With real people. About real things.
Read the rest of this entry »I’m currently in a season of recognition and appreciation for the people I’ve been working with.
It’s actually a pretty interesting topic, primarily because it depends so much on the existing relationship and the cultural context.
We all remember that appreciation should be timely, specific, and honest:
Read the rest of this entry »It can be tough to undergo a change of leadership. Especially if you’re the outgoing leader.
Sure, there are potentially many effects on people in the organization, but that’s not what I’m focused on today. I’d like to talk about YOUR experience.
The best case is that the change is known in advance, even if not all the details are clear. Soon there will be a specific date, perhaps a certain event at which the announcement will be made. Ideally you see this as a positive thing, the passing of leadership duties from one person to the next.
Read the rest of this entry »When you get down to it, the most important things aren’t complicated.
You have a few things which guide your personal choices. Your organization’s purpose is actually pretty straightforward.
Now, you may DO a lot of things, and follow processes which have a zillion steps which contain many hazards. I get that.
Read the rest of this entry »I’ve been doing a lot of planning recently – weeks, months, years – and I’ve noticed something curious.
Here’s the way I describe it: I’ve created a plan for this thing happening next month, and have done my best to think through all the ins and outs. It’s become so real in my mind that I’m imagining it actually happening.
The problem, of course, is that it hasn’t actually happened yet.
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The Values-Based Business 