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When you have a relationship with someone, you tend to cut them some slack.
After all, you know that your kids, siblings, friends, and longtime colleagues have other things going on in their life which means they’ll make mistakes at times. Or come across as brittle when they’re under stress.
We’re only human. So why don’t we do that for people we don’t know so well?
Read the rest of this entry »We all do dumb things and make mistakes.
But this isn’t about “following the rules” and “doing things right.” That’s an immature way of viewing things, which is fine when you’re eight years old.
Being beyond that, I recognize that I have done things to injure others’ feelings, damage relationships, and push people into cynicism and doubt.
Read the rest of this entry »OK, THAT was a mistake. We don’t want to have THAT happen again.
As the leader, what’s your role in addressing this? Well, the top priority is to fix it as best we can, whether that means with customers, regulators, partners, employees, or whatever. But fixing it for THIS time is much different than getting to the root of the problem so we can ensure it doesn’t happen again. Or at least that recovery is a lot less painful.
Read the rest of this entry »As the leader, it’s your job to address mistakes and imperfections.
That can be SO tough, because of course you want to maintain certain standards and push towards a more ideal future.
And, let’s be honest, there can be a bit of ego involved. Especially if this is the organization that you started.
Read the rest of this entry »I don’t know if you’ve ever made a mistake when hiring someone. If you haven’t, then you must be smarter and luckier than I am.
Because it does happen, despite your best preparations.
And when you’re dealing with employees, it’s much trickier than if you purchase the wrong product. But there are things we can do about it.
Read the rest of this entry »Why is it that apologizing is one of the hardest things to do? Because it injures your pride.
I had this lesson smack me in the face a couple of times recently. It can be so difficult to admit I made a mistake, take responsibility, and apologize to those on the receiving end.
Maybe you’re human, too, and run into this at times. With your family, employees, or community.
YOU’RE SCARED TO TAKE the next step.
And it’s not even a bet-the-farm situation, where you have to put everything on the line. This is actually a reasonable decision, but you’re stuck on tradeoffs between different requirements and points of view.
There’s a way to break out of this paralysis.
Scientific researchers run experiments, and huge progress is made. So let’s do the same thing here.
RECENTLY WE FOUND OUT that Volkswagen has been taking illegal steps to evade emissions regulations on their diesel vehicles.
That’s been publicized broadly, so I don’t need to talk about what they did. Instead, I’d like to point out some cautions about WHY they did it.
Because it’s something which can affect each of us in our businesses.
The Values-Based Business 