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As part of my management training, I took a course named Crucial Conversations. The concept is that there are particular interactions you need to have which contain high emotional impact, and therefore warrant careful planning.
Workplace examples are where you might have to give tough feedback to an employee, or communicate a difficult decision. Typically what holds you back is the emotional response you expect from the other person, which generates some internal resistance on your part.
It’s not so much what needs to be said, as how to communicate to preserve the relationship. So it’s good to do some thoughtful planning. Here is the process I tend to use:
Read the rest of this entry »This is SUCH a common phenomenon; I see it all the time. You’re busy doing a million things, but you’re in a fog about why.
Time to climb up above the murkiness, my friends.
And look at the big picture.
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WE JUST SURVIVED the most contentious election cycle in my lifetime.
There’s a lot of people who feel injured right now. But our strength as a country is being able to pull together for the good of the nation after each election.
What we’re seeing is directly applicable to running a company.
The Values-Based Business 