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As part of my management training, I took a course named Crucial Conversations. The concept is that there are particular interactions you need to have which contain high emotional impact, and therefore warrant careful planning.
Workplace examples are where you might have to give tough feedback to an employee, or communicate a difficult decision. Typically what holds you back is the emotional response you expect from the other person, which generates some internal resistance on your part.
It’s not so much what needs to be said, as how to communicate to preserve the relationship. So it’s good to do some thoughtful planning. Here is the process I tend to use:
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The Values-Based Business 