My mother had a running joke with me: “You’re going to ask if I rebooted, right?”

That’s what happens when you’re tech support for the family, I suppose.

But the concept of “rebooting” is very useful in other situations, especially when you feel like things have gotten too chaotic and unpredictable. Which is happening a lot in business these days.

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I’m an introvert, which means I’m more comfortable building energy by being alone rather than in a group.

Winston Chen on Unsplash

I used to think that was a disadvantage for me being in a leadership role, or building my networks, or giving presentations. But it in fact it can give me just as many advantages.

I’ve learned how to come to peace with going out and networking. My trick is to realize that every person is someone I can learn from and has an interesting story. Which is actually true most of the time.

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Last week I had the chance to see a virtual tour through the International Quilt Museum in Lincoln, Nebraska, USA.

Jen Couser on Unsplash

It took me back to when my wife created a quilt much like what you see here. What impressed me was the careful detail and commitment to such a long project.

We don’t tend to do that much anymore, instead focusing on instant gratification.

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I’ve found that this is the kind of attitude you’re trying to nurture in leading a group: Let’s do this!

Arifur Rahman on Unsplash

It captures precisely the kind of energy that we’re going to need to do some hard work while having fun. And it conveys a sense of personal commitment to achieving the group’s result.

Even pride.

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I have to confess that I’ve been cynical about AI. Which is a bit weird, given my tech background and inquisitiveness.

Jason Leung on Unsplash

But I’ve seen some demos recently which are pretty interesting. Here’s what I learned: these tools don’t replace human intelligence. But they can simplify drudgery.

There are a couple of places which are particularly useful: Pulling together tons of data, and creating summaries.

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I made a mistake this week. I overloaded someone with so much information that they backed away from a project. It became just too scary for them.

Nik on Unsplash

It wasn’t my intention, of course. I was trying to be helpful.

So what do I learn from this situation? Well, it’s not about hiding information. It’s about communicating in layers.

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I had a great conversation recently with a speaker who introduced me to the phrase “Tyranny of How”. It took me a few minutes to get my mind wrapped around the concept, and now I see how it can be very useful.

Shairyar Khan on Unsplash

Like many people, I like to map out all the steps – to have a clear plan – before I get started. It gives me the confidence that I know what I’m doing and can just follow the steps to success.

Unfortunately life doesn’t work this way.

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I find out that I get much more done when I have a clear deadline.

I’m not saying that I let everyone else schedule my work – I don’t. But I do look for useful deadlines and then link my thinking to those.

I’m presenting at a conference coming up in a few weeks. My experience tells me that the last week should focus on practicing and coordinating with my co-presenter. So that means all the content needs to be created before that, which means the structure should be in place by … this Wednesday.

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I spent most of my career in technology, so I became accustomed to having the industry change very quickly. I appreciate that the professional coaching industry doesn’t move at quite that pace. Chasing waves of tech can get crazy.

When it comes to supporting my clients, I could argue that what we learn today is basically the same as it was three years ago. Or thirty. Or 300, for that matter. Because it’s about listening, helping them think through issues, and to chart a course forward.

I imagine that 300 years ago the role of a coach was performed by the wise elder or good friend. And the relationship was described as “wisdom” or “helping.”

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When you’re at a point of making a decision, there’s usually a “good” direction and “bad” direction. But we usually pick the third option … doing nothing.

Now that doesn’t mean we need to rush things too much, which can result in a bad choice. But in our current environment, we’re overloaded with data and tradeoffs and options, which can put your lizard brain into freezing up.

That itself is a choice, even though it doesn’t feel like it.

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