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Small acts are the lubricant for a society that works.

Adrià Crehuet Cano on Unsplash

I heard a presentation recently from someone who described how the small things can matter even more than big issues. In business, and in our society, we tend to pay attention to the Big Things because we think they’ll have the most impact.

But we should also pay attention to what he called the “small favors economy,” those seemingly insignificant things which matter because it’s part of being human. It could be something as simple as holding the door open for the person coming behind you.

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I want to express my appreciation for all of you who have stuck with me for so many years. I’ve been publishing a newsletter since 2010, and have received an incredible amount of support and valuable feedback.

Thank you.

And that’s the subject of this article, actually. Expressing thanks for the great work that people are doing, whether paid or not. This is something I’ve learned with leading volunteer groups, but just as important for my employees.

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WHEN YOU THANK SOMEONE, you’re doing a great service. They feel better, they relate to you more as a wonderful person, and it build the relationship.

That’s fantastic. But gratitude is also something you give to yourself.

How so?

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SOMETIMES I JUST FEEL LIKE I’m drowning.

It’s not because I’m particularly messed up or disadvantaged. I’m just as human as anyone, and we all have our challenges.

The question is what we DO about it.

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WE’RE ABSOLUTELY BRILLIANT at finding problems. Humans are hard-wired for it.

And people get rewarded for solving problems. So we get really good at it.

The problem is that this tendency means we’re not paying attention to what’s going right, what’s working. And your employees who aren’t creating problems tend to get ignored as well.

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GarbageTHERE IS A SAYING in computer geekdom: “Garbage in, garbage out.”  Meaning that you can’t expect great results when you’re starting with junk.

The human mind works the same way.  And it explains how easy it is for people to get caught in cycles of despair and hopelessness.  If you don’t have hope coming into your life, it’s hard to imagine how you can have hope for a better future.

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CeasterHRISTUS RESURREXIT!  Christ is risen!

This last year has been just amazing, and I’m blessed to be working with such talented and generous people.  This blog has been going for less than 16 months, yet it’s generated a level of interest and enthusiasm that I never expected.

I want to offer my sincere thanks for all your support and engagement.  I continue to get personal emails, connections, and encouragement every week.

Please take this opportunity to thank all those who are YOUR support – especially in your times of greatest need.

We’re all in this together, after all.

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