JONATHAN RAYMOND wrote a powerful article recently called The Power of Caring over at the E-Myth Blog. They do great work over there.
His observation is that customers make most of their decisions based on emotions rather than logic. I find this to be absolutely true – even in surprising cases.
My background is in engineering, so I’m a pretty hardcore analytic. Read the rest of this entry »
ODAY marks the beginning of Lent, a Christian period of reflection and renewal leading up to Easter.