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What you measure gets attention. What gets attention gets worked on. And what gets worked on is improved.
This is such a basic train of thought, yet how often do we actually lead this way?
Let’s say that the key to your particular business success is developing personal, nurturing relationships with your customers. Yet when you have meetings and talk about progress, you’re showing revenue, expenses, on-time delivery and defects. Where did customer relationships even get mentioned?
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THERE MIGHT BE A GREAT REASON why you feel like your business is just grinding away week after week, but not making progress on what’s most important.
Often it’s because you’re not tracking that important stuff.
Sure, you’re on top of revenue and expenses, inventory and backlog. But rarely is that the PURPOSE of your business. What is?
The Values-Based Business 