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I’ve noticed that people are quite uncomfortable with complicated situations: we’re always looking for a single root cause.
Or a straightforward categorization.
This has ultimately led to huge polarization in our society, where people are pulling apart into camps.
Read the rest of this entry »There’s nothing which drives employees more nuts than being an unpredictable leader.
Careful! Predictable doesn’t mean boring. It means that your team can learn how you’ll make decisions and what is valued in the organization.
When they feel that you’re just making things up as you go along, that’s what drives them crazy.
Read the rest of this entry »I started out my career as a software engineer. Software doesn’t tend to be quite as elegant as other forms of machinery, but I totally get the concept that things are beautiful when they run efficiently and reliably.
That’s why I’ve found it amusing that my emphasis has shifted almost entirely to the “people side” of business. People are messy, unpredictably, and endlessly challenging.
I guess it’s because I’m a problem-solver at heart, and people offer an infinite array of problems to work on. Yet, we envision our businesses as that “well-oiled machine,” running like a top.
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The Values-Based Business 