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I started out my career as a software engineer. Software doesn’t tend to be quite as elegant as other forms of machinery, but I totally get the concept that things are beautiful when they run efficiently and reliably.

That’s why I’ve found it amusing that my emphasis has shifted almost entirely to the “people side” of business. People are messy, unpredictably, and endlessly challenging.

I guess it’s because I’m a problem-solver at heart, and people offer an infinite array of problems to work on. Yet, we envision our businesses as that “well-oiled machine,” running like a top.