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I recently had a chance to talk with my friend Chris Hutchinson, who authored the book Ripple : A Field Manual for Leadership That Works.

It reminded me of how much I rely on the side-effects of actions I take in any group of people. Often I’ll be interacting with just one person, but my impact will extend to those they work with, and those THEY touch. And so on and so on.

I suppose it’s inherent in the kind of leadership coaching that I do. I almost never meet or even see my clients’ co-workers or family. Yet those people are affected by the changes my client is is making.

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I was part of a great discussion recently about the difficulty with incorporating personal values into the business.

This discussion was about incorporating Christian beliefs, but the same logic applies whenever we’re talking about something which doesn’t have a strong link to the purpose of the business itself. After all, we can agree about the need to treat customers and employees fairly – that’s just great business practice. But your personal beliefs often extend beyond that.

In addition, you might feel constrained in your authority to make decisions if you’re not the company owner. Fair enough. I have some thoughts about that at the end.

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Your relationships are built on single acts. Your organization’s culture is one conversation at a time.

It’s about the cumulative effect of many comments and actions. Each on its own may not feel that important by itself, but impressions are made by the totality.

That said, we all remember actions and discussions which had an immediate and lasting impact. I remember the time I told my boss that I would rather quit my job than do what he was requesting. That was nearly thirty years ago.

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I ran across a powerful idea some years ago which has really helped me to get control of certain parts of my life.

The concept is called a “habit trigger”, and is used when you want to develop a new habit but have trouble remembering to do it. It might be exercise, or unloading the dishwasher, or a skin care routine.

Quite simply, the trick is to attach your new habit to something else which is already habitual for you.

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