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I have an appointment set up, then sit in the coffee shop for half an hour wondering why they didn’t show.
Did I write it down wrong? Did they decide I’m a jerk? Were they turned off by that email I sent yesterday?
The truth is that it’s never about me. People have lives and distractions. And to be honest, I’m not the most important part of their life.
Read the rest of this entry »Humans are amazing pattern matching machines!
We especially focus on anything which makes us feel endangered – our reptilian brain takes over before we even notice it’s happening. Or can think through it.
But why is that a problem?
Read the rest of this entry »We all feel blown around by events, I get that. The employee called in sick with no warning. That customer is being a total pain. You just found out that the health care costs will be going up next year, and a lot more than you expected.
When you’re reacting to each of these, how are you showing up? It’s a question that we often don’t think about – or want to think about.
But it’s in these daily interactions that you’re showing the real character of who you are.
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The Values-Based Business 