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Sometimes it’s your job to communicate the bad news. It might be one of the toughest things you have to do.

There are plenty of resources which give great advice for doing this in personal circumstances, like when you have to say that a loved one has died. But I’m surprised that there isn’t as much help for doing this in the work context.

Over the years I’ve had to both receive and give bad news on the job, sometimes on the same day. I thought I’d share some principles which have helped me.