Communication issue

Twenty years ago I used to think that many problems in the workplace were fundamentally communication issues.

I’ve refined my thinking since then.

The problem with this mindset is that the solutions seem obvious: More communication. Clearer communication. Stronger communication. But the fact is that we’re incredibly over-communicated these days, and it’s overwhelming and stressful.

So the real issue might just be connection and understanding.

What’s the difference? Well, it’s about communicating in TWO directions, not just one. And drawing our minds closer together, logically and emotionally.

How do we get better at this? It starts with listening with patience and empathy. Active listening, where your questions are to increase understanding rather than challenge.

Maybe we’re so fragmented and stressed out because we don’t spend enough time connecting.