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Small acts are the lubricant for a society that works.

I heard a presentation recently from someone who described how the small things can matter even more than big issues. In business, and in our society, we tend to pay attention to the Big Things because we think they’ll have the most impact.

But we should also pay attention to what he called the “small favors economy,” those seemingly insignificant things which matter because it’s part of being human. It could be something as simple as holding the door open for the person coming behind you.