Small favors economy

Small acts are the lubricant for a society that works.

I heard a presentation recently from someone who described how the small things can matter even more than big issues. In business, and in our society, we tend to pay attention to the Big Things because we think they’ll have the most impact.

But we should also pay attention to what he called the “small favors economy,” those seemingly insignificant things which matter because it’s part of being human. It could be something as simple as holding the door open for the person coming behind you.

As a leader, I would hope that you recognize the deeper truth in this concept. When that employee comes to you and asks if they can show up 15 minutes late because they have to run to the bank, what is your first response? Do you get annoyed because there are rules about being on time? Do you focus on how it might inconvenience YOU?

Or do you realize that sometimes life is just a little messy and there are lots of things not worth griping about?

I think of this as investing in relationships, being the social lubricant which makes life more pleasant for everybody.

My most powerful example is simply the practice of saying “thank you.” I’ve discovered that there’s no such thing as too many heartfelt and honest thank-yous – but they have to be honest and not manipulative. People need to be appreciated, and it costs you nothing to say it. It even makes you a better person.

I appreciate all of you who have been following my weekly ramblings here since 2010. Thank you!